The Role of Tourism Services at The Caldera Toba Nomadic Escape, Toba Regency, North Sumatra Province

Abstract

Public services are all service activities carried out by public service providers as an effort to fulfill the needs of service recipients as well as the implementation of provisions in accordance with statutory regulations. Therefore, the public bureaucracy is obliged and responsible to provide good and professional public services. Likewise in the tourism sector which is one of the regional development sectors and has an important role in the economy either as a source of foreign exchange or income. For this reason, it is necessary to prepare and improve in various fields, including its management and development. The purpose of this study was to determine the quality of the application of tourism services at The Caldera Toba Nomadic Escape, Toba Regency. Descriptive research method with qualitative analysis. Data collection was carried out in three ways, namely observation, interviews and documentation. Data collection was carried out in three ways, namely observation, interviews and documentation. The results of the analysis show that the quality of implementing tourism services at The Caldera Toba Nomadic Escape in increasing tourist visits can be seen from the programs formulated and implemented by the managers and related agencies. The development and coaching program is the main goal to be realized immediately. This will make The Caldera Toba one of the leading tourist attractions in Toba Regency or Toba Destinations. Various efforts have been made to improve the services provided by the hope, with efforts to improve the quality of services to attract tourists to visit The Caldera Toba Nomadic Escape.