THE MODELS OF TRAINING BASED ON TRAINING NEEDS ANALYSIS FOR WAITERS/SS IN REGENCY OF SAMOSIR

Abstract

This research aims to know the performances of waiters in restaurants of star hotels in Regency Of Samosir, and the models of trainings for waiters in the hotels.

Data processed by quantitative approach to get the mean of each variable and aspects  of competencies. The results of observations and interviews are described using qualitative method. Then, the results of questionnaires and interviews processings are analysed by qualitative approach.

This is a descriptive research aims to get the descriptions of the performances of the waiters/ss in hotels of the research location and the model of trainings for waiters/ss in the hotel

The respondents in this research are the waiters/ss of star hotels restaurants in The Regency Of Samosir, they are 80 persons.     

The results show that the waiter/ss are low categorized for skill, and knowledge aspects, whilst for attitude aspect, they are good category, but generally, the waiters/ss do not reach the performances expected. The model for trainings can be used for the waiters/ss are the combinations of on the job training and off the job training models. The best training for the waiters/ss for the model of on the job training is couching/understudy. For the model of off the job training, the most suitable trainings for the waiters/waitress are vestibule training and role playing combined with lecturing.